Frequently asked
Click any question to expand. Still curious? Reach out.
Do I own the art I create?
Yes. You own the full rights to anything you generate on Horizons Foundry — for personal display, for printing as many copies as you want, for selling reproductions, anything. We keep a non-exclusive, royalty-free license that allows us to print and ship your art to you, store it for re-prints, and occasionally feature opted-in creations on our site (opt-in is explicit, never automatic). We never sell or sublicense your art.
How long does shipping take?
Most US orders arrive in 5–9 business days. International orders are 7–14 business days. Your print is made at the Gelato facility nearest your shipping address, so distances are short.
What's the print quality like?
Archival-grade paper rated 100+ years against fading. Museum-grade pigment inks. Real wood frames with acrylic glazing if you choose them. Same quality as a premium gallery shop, not a poster store.
What if I don't like it?
30-day money-back guarantee, no questions asked. Email us within 30 days of delivery and we'll either reprint it (no charge) or refund the full purchase price. We pay return shipping.
What sizes do you offer?
We currently offer four standard sizes: 12×16", 16×20", 18×24", and 28×40". Each is available in landscape or portrait orientation, framed or unframed, on matte or semi-gloss archival paper.
Do you ship internationally?
Yes. Gelato has print partners in the US, Canada, EU, UK, Australia, and growing. International rates apply at checkout.
Can I print someone else's image?
No. You can only print art you generate on Horizons Foundry or art you have full rights to. We will take down content that infringes on others' rights and may suspend accounts that repeat-violate.
How does the AI work?
You describe what you want; a generative AI model creates an image from your description; you iterate until you like it. We handle sizing for print, color profile, paper selection, framing, and shipping behind the scenes.
How do credits work?
Each image generation uses one credit. New accounts get 5 free credits per month, refreshed at the start of each calendar month. When you need more, you can buy a pack of 20 credits for $2 from your profile. Credits roll over month to month.
Where do you ship from?
Wherever's closest to you in Gelato's network — US, EU, UK, Canada, Australia, and other regions. Your print is made nearest to you for fastest shipping and lowest carbon footprint.